![HE logo.png]](https://help.hackerearth.com/hs-fs/hubfs/HE%20logo.png?height=40&name=HE%20logo.png){kind=small}
Frequently Asked Questions (FAQs)
Find the answers to commonly-asked questions here
Assessments: Recruiters
- Are the sections that are created via the ‘Add section’ button visible to candidates?
- I don’t want candidates to take more than 30 seconds to answer an MCQ. Can I enable this restriction?
- After I log in to the recruiter panel, how do I create new tests?
- What are invite-only and public tests?
- Is there a limit on the number of questions that can be added to a test?
- I want to upload an image in the Description field of the Basic Details section. What are the required dimensions?
- Can I create or add my own questions?
- What languages are supported in IntelliSense auto complete?
- What type of questions can I add to a test?
- What are the Whitelisted/allowed endpoints?
- How can you retrieve back the API limit if it is exhausted?
GDPR compliance (Candidates)
- Will HackerEarth share my data with third-party services?
- What kind of information do you collect from candidates?
- I want my data updated. How do I send you a request?
- After I ask for my data to be updated/deleted, how long will it take?
- How do I request that my information be deleted from HackerEarth Recruit?
- The test I am taking requires webcam access. Will HackerEarth be able to delete only my snapshots/video after the test?
- After my data is deleted, can it be restored?
- For how long will my data be stored?
GDPR compliance (Recruiters)
- How do I request for candidate data to be updated or deleted?
- Do you maintain an audit log of all the admins in my company?
- Who from my organization will have access to candidate data?
- Do you maintain an audit log of all the activities of each candidate who takes the test?
- Does HackerEarth share candidate information with third-party services?
- Is HackerEarth responsible for candidate data?
- How can candidates stop the processing of their data?
- What is HackerEarth's privacy policy?
- For how long is candidate data stored on HackerEarth's servers?
- Who, from HackerEarth, has access to candidate data?
General
- I see an ‘Incorrect password’ error message when I try to log in.
- My code is correct. Why am I seeing a runtime error?
- What happens if someone cheats in a challenge or test?
- Why is CodeChef not available in the connected accounts in the HackerEarth Developer profile?
- How do I change my username?
- I have already uploaded my resume. How do I modify it?
- I need help with a problem statement that is a part of a live challenge. What should I do?
- How can I get a HackerEarth t-shirt?
- I have solved many problems but I am not able to view my percentile graph.
- Where can I see my weekly points or rank on the Practice leaderboard?
- How do I unregister myself from any challenge or contest?
- How does the time duration work for hiring challenges?
- The code editor isn’t loading. What do I do?
- How do I access the solutions of app-based and file-upload challenges?
- I received an email that I was shortlisted but I haven’t received a call yet.
- I'm not receiving the email to reset my password.
- Can you send me my password without resetting it?
- What is the criteria to determine the ranking of a college?
- I have solved many problems but I am not able to view my percentile graph. Where can I see it?
- I have deactivated my account. How do I remove my account completely?
- I have solved more than 100 problems on the HackerEarth platform. Could you send me a t-shirt?
- I have forgotten my username. Could you please send it to me through email?
- Where do I post my queries regarding hackathons?
- How do I change my primary email ID?
- How do I deactivate my account?
- How do I log out from my HackerEarth account?
- How do I log into my HackerEarth account?
- How do I use HackerEarth’s API?
- How do I delete my account?
- Why am I getting runtime errors?
- The hiring challenge requires candidates with experience. I am a fresher. Can I participate?
- Is the HackerEarth platform mobile-friendly?
- How do I stop search engines (e.g. Google) from linking my HackerEarth user profile?
- How do I access the problems from the private or invite-only tests?
- How do I reset my password?
- How do I see the internal or hidden test cases?
- I have not received the OTP. What do I do?
- How will I know if I am shortlisted?
- Where can I report a security vulnerability?
- I’m not receiving the verification email.
- How do I improve my programming skills?
- Problem explanation in a live Hiring Challenge?
- How do I deactivate my account?
- I deactivated my account. How do I reactivate it?
- I have not received the link to reset my password. Should I click Reset password again?
- How do I log out from my HackerEarth user account?
- I forgot my password. How do I reset it?
- I have not received the verification email. What should I do?
- I just turned off my public profile but I can still see my user profile when I Google my name!
- I have forgotten my password. Could you reset it for me?
- What is HackerEarth's plagiarism policy?
- How do I set a favorite language for my submissions?
- How do I delete my account?
- How do I access the problem statements of a hiring challenge in the Practice section?
- I want to write editorials for problem statements on the HackerEarth platform. How do I do this?
- How do I improve my profile-completion percentage?
Assessments: Candidates
- Even though I have set the camera permissions to Allowed, the compatibility check fails. What do I do?
- What are the various guidelines for Photo ID and capturing an image for ID verification in HackerEarth?
- What if my account gets locked during a test?
- I’m entering the correct password, but still can’t log in. What should I do?
- What types of input are used in Programming questions?
- After accidentally pressing the Windows key, I was logged out of the test. Can I join in again?
- I am being prompted to enable my webcam, even though it is working fine. How do I resolve this issue?
- I am not able to access the webcam. What should I do?