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Troubleshoot Smart Browser issues

We’ve listed some known Smart Browser issues and quick fixes to help you out.

Issue

 Fix
While using the Smart Browser on Mac, the Smart Browser detects the camera and microphone permission prompt as an attempt to move away from the test and automatically closes the assessment window.

1. You can relaunch the Smart Browser from the Start Test link on the download page. The error will not show up again since permissions have already been granted.
2. You can avoid this completely by granting camera and microphone permissions before starting the Smart Browser. You can do this by following these steps:

System Settings -> Privacy & Security -> Camera -> SmartBrowser -> Enable

To enable microphone permission, follow these steps:

System Settings -> Privacy & Security -> Microphone -> SmartBrowser -> Enable
Grammarly desktop interferes with the Smart Browser environment, which prevents you from typing the answers in the assessment. Grammarly (and all other writing aid software) must be shut entirely before launching the smart browser. 
The Smart Browser does not launch when the Start Test button is clicked after installation. Close all web browser windows -> Launch the Smart Browser by opening the application manually -> Close the Smart Browser -> Open web browser -> Open the invite link -> Click the Start Test button
The screen turns completely white after launching the Smart Browser. This is caused by poor internet connectivity. To fix this, close the Smart browser and ensure your internet connection meets our minimum internet speed requirement. 
While using the Smart Browser in Windows, the taskbar is visible, which hides the Submit and Run buttons. Click any icon in the test or refresh the app to fix the issue.