--- title: Even though I have set the camera permissions to Allowed, the compatibility check fails. What do I do? description: "Try the steps below to resolve camera issues quickly: Unable to fix your webcam issue? Contact us at support@hackerearth.com." --- [Skip to content](https://help.hackerearth.com/hc/en-us/articles/360003031934-even-though-i-have-set-the-camera-permissions-to-allowed-the-compatibility-check-fails-what-do-i-do-#main-content) English Show submenu for translations ![HE logo.png\]](https://help.hackerearth.com/hs-fs/hubfs/HE%20logo.png?height=40&name=HE%20logo.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.hackerearth.com/?hsLang=en) 2. [Frequently Asked Questions (FAQs)](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en) 3. [Assessments: Candidates](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#assessments-candidates) # Even though I have set the camera permissions to Allowed, the compatibility check fails. What do I do? Try the steps below to resolve camera issues quickly: 1. **Check the camera connection and condition** 1. Ensure the camera is correctly connected to the system. 2. Inspect the device for any physical damage or obstructions that may be covering the lens. 2. **Close other applications or browser tabs** 1. Ensure no other application is accessing the camera. Using the camera in more than one program at the same time can stop it from working properly. 2. Check if the camera is being used in multiple tabs or browsers. If yes, then close the tabs (or browsers) and refresh the test page. 3. **Other resolutions** 1. A simple restart of the camera and/or the computer can often resolve temporary software or hardware issues. 2. Ensure that the camera drivers and the product software are up to date. 3. Verify that network connectivity and firewall configurations are not interfering with camera functionality. 4. Do not use mobile devices tethered via USB for internet access or as a camera source. Unable to fix your webcam issue? Contact us at [support@hackerearth.com](mailto:support@hackerearth.com). - [Assessments: Recruiters](https://help.hackerearth.com/assessments-recruiters?hsLang=en#main-content) - [Getting started](https://help.hackerearth.com/assessments-recruiters?hsLang=en#getting-started) - [Account settings](https://help.hackerearth.com/assessments-recruiters?hsLang=en#account-settings) - [Admin management](https://help.hackerearth.com/assessments-recruiters?hsLang=en#admin-management) - [Creating tests automatically](https://help.hackerearth.com/assessments-recruiters?hsLang=en#creating-tests-automatically) - [Creating tests manually](https://help.hackerearth.com/assessments-recruiters?hsLang=en#creating-tests-manually) - [Test settings](https://help.hackerearth.com/assessments-recruiters?hsLang=en#test-settings) - [Sections and question pooling](https://help.hackerearth.com/assessments-recruiters?hsLang=en#sections-and-question-pooling) - [Libraries](https://help.hackerearth.com/assessments-recruiters?hsLang=en#libraries) - [Multiple Choice Questions (MCQs)](https://help.hackerearth.com/assessments-recruiters?hsLang=en#multiple-choice-questions-mcqs) - [Programming](https://help.hackerearth.com/assessments-recruiters?hsLang=en#programming) - [Project](https://help.hackerearth.com/assessments-recruiters?hsLang=en#project) - [SQL](https://help.hackerearth.com/assessments-recruiters?hsLang=en#sql) - [Data science](https://help.hackerearth.com/assessments-recruiters?hsLang=en#data-science) - [Machine Learning (ML)](https://help.hackerearth.com/assessments-recruiters?hsLang=en#machine-learning-ml) - [DevOps](https://help.hackerearth.com/assessments-recruiters?hsLang=en#devops) - [Python project questions](https://help.hackerearth.com/assessments-recruiters?hsLang=en#python-project-questions) - [Automation Testing](https://help.hackerearth.com/assessments-recruiters?hsLang=en#automation-testing) - [Java Project](https://help.hackerearth.com/assessments-recruiters?hsLang=en#java-project) - [C# project questions](https://help.hackerearth.com/assessments-recruiters?hsLang=en#c-project-questions) - [Subjective](https://help.hackerearth.com/assessments-recruiters?hsLang=en#subjective) - [Approximate](https://help.hackerearth.com/assessments-recruiters?hsLang=en#approximate) - [Diagram](https://help.hackerearth.com/assessments-recruiters?hsLang=en#diagram) - [File upload](https://help.hackerearth.com/assessments-recruiters?hsLang=en#file-upload) - [Invites](https://help.hackerearth.com/assessments-recruiters?hsLang=en#invites) - [Reports](https://help.hackerearth.com/assessments-recruiters?hsLang=en#reports) - [Billing](https://help.hackerearth.com/assessments-recruiters?hsLang=en#billing) - [HackerEarth Reports: Admins, Tests, and Teams](https://help.hackerearth.com/assessments-recruiters?hsLang=en#hackerearth-reports-admins-tests-and-teams) - [Technical Content Updates](https://help.hackerearth.com/assessments-recruiters?hsLang=en#technical-content-updates) - [FaceCode](https://help.hackerearth.com/facecode?hsLang=en#main-content) - [FaceCode and its features](https://help.hackerearth.com/facecode?hsLang=en#facecode-and-its-features) - [Scheduling interviews on FaceCode](https://help.hackerearth.com/facecode?hsLang=en#scheduling-interviews-on-facecode) - [Assessments: ATS integrations](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#main-content) - [Integration](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#integration) - [iCIMS](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#icims) - [Zoho Recruit](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#zoho-recruit) - [SmartRecruiters](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#smartrecruiters) - [EightFold](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#eightfold) - [SuccessFactors](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#successfactors) - [Greenhouse](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#greenhouse) - [Lever](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#lever) - [Linkedin Talent Hub](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#linkedin-talent-hub) - [JazzHR](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#jazzhr) - [Workable](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#workable) - [Recruiterbox - Trakstar Hire](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#recruiterbox-trakstar-hire) - [Jobvite](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#jobvite) - [Ashby](https://help.hackerearth.com/assessments-ats-integrations?hsLang=en#ashby) - [Assessments: Product updates](https://help.hackerearth.com/assessments-product-updates?hsLang=en#main-content) - [Release notes: HackerEarth Assessment](https://help.hackerearth.com/assessments-product-updates?hsLang=en#release-notes-hackerearth-assessment) - [Root Cause Analysis (RCA)](https://help.hackerearth.com/assessments-product-updates?hsLang=en#root-cause-analysis-rca) - [Content updates](https://help.hackerearth.com/assessments-product-updates?hsLang=en#content-updates) - [Assessments: Best practices](https://help.hackerearth.com/assessments-best-practices?hsLang=en#main-content) - [Recruit](https://help.hackerearth.com/assessments-best-practices?hsLang=en#recruit) - [SSO](https://help.hackerearth.com/sso?hsLang=en#main-content) - [SSO](https://help.hackerearth.com/sso?hsLang=en#sso) - [Upskilling](https://help.hackerearth.com/upskilling?hsLang=en#main-content) - [Introduction: Upskilling](https://help.hackerearth.com/upskilling?hsLang=en#introduction-upskilling) - [Assessments: Candidates](https://help.hackerearth.com/assessments-candidates?hsLang=en#main-content) - [Getting started](https://help.hackerearth.com/assessments-candidates?hsLang=en#getting-started) - [Test environment](https://help.hackerearth.com/assessments-candidates?hsLang=en#test-environment) - [Question types](https://help.hackerearth.com/assessments-candidates?hsLang=en#question-types) - [FaceCode](https://help.hackerearth.com/assessments-candidates?hsLang=en#facecode) - [Feedback and queries](https://help.hackerearth.com/assessments-candidates?hsLang=en#feedback-and-queries) - [Problem setting for HackerEarth](https://help.hackerearth.com/problem-setting-for-hackerearth?hsLang=en#main-content) - [Rate cards](https://help.hackerearth.com/problem-setting-for-hackerearth?hsLang=en#rate-cards) - [Campus](https://help.hackerearth.com/campus?hsLang=en#main-content) - [Recruiters](https://help.hackerearth.com/campus?hsLang=en#recruiters) - [Recruiter FAQs](https://help.hackerearth.com/campus?hsLang=en#recruiter-faqs) - [Candidate FAQs](https://help.hackerearth.com/campus?hsLang=en#candidate-faqs) - [Hackathons and Hiring Challenges](https://help.hackerearth.com/hackathons-and-hiring-challenges?hsLang=en#main-content) - [Hackathons](https://help.hackerearth.com/hackathons-and-hiring-challenges?hsLang=en#hackathons) - [Hiring challenges](https://help.hackerearth.com/hackathons-and-hiring-challenges?hsLang=en#hiring-challenges) - [Frequently Asked Questions (FAQs)](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Assessments: Recruiters](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#assessments-recruiters) - [GDPR compliance (Candidates)](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#gdpr-compliance-candidates) - [GDPR compliance (Recruiters)](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#gdpr-compliance-recruiters) - [General](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#general) - [Assessments: Candidates](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#assessments-candidates) - [HackerEarth Vs ChatGPT](https://help.hackerearth.com/frequently-asked-questions-faqs?hsLang=en#hackerearth-vs-chatgpt) - [Profiles](https://help.hackerearth.com/profiles?hsLang=en#main-content) - [Profiles - Recruiter](https://help.hackerearth.com/profiles?hsLang=en#profiles-recruiter) - [OnScreen](https://help.hackerearth.com/onscreen?hsLang=en#main-content) - [OnScreen - Interview templates](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-interview-templates) - [OnScreen - Sending Invites](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-sending-invites) - [OnScreen - Download reports](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-download-reports) - [OnScreen - Interview Analytics](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-interview-analytics) - [OnScreen - Overview](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-overview) - [OnScreen - Interview Proctoring Settings](https://help.hackerearth.com/onscreen?hsLang=en#onscreen-interview-proctoring-settings) [![Chill listening crop-3](https://help.hackerearth.com/hs-fs/hubfs/HE%20Logo%20for%20sig-1.png?width=120&height=24&name=HE%20Logo%20for%20sig-1.png "Chill listening crop-3")](https://www.hackerearth.com/) Copyright © 2026, HackerEarth