I am being prompted to enable my webcam, even though it is working fine. How do I resolve this issue?

When the network is unstable or has high latency, the webcam fails to record snapshots and the following error is displayed on the screen:


You can do any one or all of the following to resolve this:

  • Check your router and your Internet connection to verify your network stability.
  • Press Ctrl + Shift + R to refresh the page.
  • Check whether the camera is being used by other applications. If yes, then close the other applications and refresh the test page.
  • If the issue still persists, close the test window and launch again.

If this did not fix your webcam issue, contact support@hackerearth.com by creating a ticket from the mceclip0.png on the test page.