Troubleshooting camera permissions

The Camera Permissions dialog box will not be displayed when the status of the camera is disabled. Follow these steps to enable camera permissions on different browsers:

Google Chrome

  1. On the Taskbar, click the camera icon to open permission dialog.
  2. Select Always allow to access your camera.
  3. Click Done.

For more details, read this.

Mozilla Firefox

  1. On the Address bar, click mceclip2.png.

  2. Click mceclip4.png to enable camera permissions.
    Note: The ‘You may need to reload the page for changes to apply’ message will be displayed on the screen.
  3. Click mceclip5.png.
  4. Click Allow in the dialog box that is displayed on the screen.

For more details, read this.


  1. Open the test link in Microsoft Edge.
  2. If the webcam is disabled, then the following dialog box appears on your screen:
  3. Click mceclip8.png.
  4. Select the checkbox beside Always allow to access your camera.
  5. Click Done.


  1. Click Safari.
  2. Click Preference to open the Preference window.
  3. On the Toolbar, click Websites.
  4. In the General section, click Camera.
  5. In the Currently Open Websites window, select Allow beside
  6. Close the window and refresh the page.

For more details, read this.


Even though I have set the camera permissions to Allowed, the compatibility check fails. What do I do?

Check if the camera is being used in multiple tabs or browsers. If yes, then close the tabs (or browsers) and refresh the test page.

Your system will now meet the system-compatibility requirements for the webcam and you will be able to proceed.

If this option does not work, close and open your browser again.

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